If your equipment goes down, how prepared are you to recover quickly? Most companies require some level of outside support, especially as they encounter greater skills shortages, obsolescence risks, and operational complexity. Our industrial support services give you one point of access to highly trained engineers, flexible workforce training, remote monitoring, repair and inventory agreements, and replacement parts when you need them.
Product and Application Support
Maximize Productivity With Flexible Industrial Support
Our product and application support services cover the entire lifecycle of your automation systems. When you work with us, you can choose cost-effective, scalable offerings that provide an escalating level of support and value to meet your requirements. Flexible service agreements and as-needed support are designed to enable faster downtime recovery, cost-effective off-shift support, lower maintenance costs, and better visibility to asset obsolescence.
On-demand Support
Address Top Challenges or Fill Skills Gaps With As-needed Support Services
Sometimes you need limited support on an as-needed basis. Our on-demand support services can be chosen based on your specific needs, and used when you need it.
TechConnect℠ Support connects you with skilled support engineers to troubleshoot issues. When you call on field services, we can send engineers to assist with troubleshooting or maintenance. And when you need a repair, our remanufacturing services restore your equipment to its original operating condition. With our instructor-led training classes, you will have access to more than 200 courses that can help your people better understand and maintain your equipment.
Integrated Support
Weave Services Into Your Daily Operations to Stay Productive
Outside support can be especially effective when it works with your workforce. Our Integrated Support is seamlessly woven into your day-to-day operations to help reduce and prevent downtime. Support can be delivered remotely or on-site, and tailored to your needs.
Our services include repair and inventory management agreements to help ensure you have access to the parts you need, and even provide critical support on older legacy products. When you are ready to modernize, our field services teams can help you evaluate, plan, and implement your modernization project. An Integrated Service Agreement provides you with priority service including access to remote support engineers, replacement parts delivery, and optional field services and e-learning.
Managed Support
Comprehensive OT Managed Services That Drive Key Production Outcomes
What if you didn’t have to worry about unplanned downtime, had the resources to help you achieve scale, and felt confident your facilities could adapt to smart manufacturing? Our OT Managed Services offerings focus on select services that can be intuitively bundled to provide increased value and drive scalable outcomes.
Managed Services offerings combine critical support components like domain expertise, cybersecurity technology, remote connectivity, and monitoring. By relying on our technical experts to remotely monitor your environment, you can overcome common operational challenges, from the skills gap to IT/OT convergence to cybersecurity. We can help you move from reactive and responsive to fully managed and productive. Are you ready to “future-proof” your plant?
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